Contact
Contact Textcierge
Want to start a plan, or have a question about your account? Send a message and we reply within one business day.
Support answers
A text didn't deliver. What should I check?
Open the message in your inbox and look at its status. Failed texts show the carrier's reason, such as a landline number or a number that opted out. If the reason isn't clear, send us the time it was sent and the last four digits of the recipient's number.
How do I add a teammate?
Go to Settings, then Team, then Invite. Enter their email and pick a role. Inbox-only roles can answer texts but can't send campaigns or see billing.
Can you help me move my list from another texting tool?
Yes. Export your contacts as a CSV with their consent dates and send it to support. We'll import it and keep the opt-in records attached to each number.
How fast do you reply?
Email within one business day. Concierge and Grand plans can also call during business hours, and Grand gets priority in the queue.