Features
Text marketing and customer replies in one place
Here is everything a Textcierge account does, in the order most businesses start using it.
Campaigns
Send one text to your whole list, or just the people it fits
Pick a list or a segment, write the message, add a first-name merge field and schedule it. The composer counts characters as you type, so you know whether a message costs one text or two before it goes out. Concierge and Grand add picture messages and recurring sends.
Shared inbox
Replies go to a team inbox, not one person's phone
Every reply to a campaign, and every new text to your number, opens a thread. Assign it to a teammate, add a private note, mark it done. When someone leaves, their conversations stay with the business.
AI drafts
The AI writes the first draft. Your team sends it.
The assistant reads the thread, your saved answers and your business hours, then suggests a reply. It sorts the queue so a question about today's appointment rises above a thank you. Long threads get a two-line summary. It never sends a message by itself.
Analytics
See which messages get answers
Each campaign shows delivered, clicked and replied, plus opt-outs. Compare the last seven sends side by side and keep the wording that works.
Team seats
Two to unlimited seats depending on plan, with roles so part-timers only see the inbox.
Opt-in and opt-out
Keyword sign-ups, web forms and a consent log with a time stamp for every contact. STOP and HELP replies are handled for you.
Automations
Welcome texts, reminders and follow-ups that run on a schedule or a keyword.